Privacy Policy for Survoy’s Refrigeration
Effective Date: March 11, 2025
At Survoy’s Refrigeration, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and protect the information you share with us when you visit our website or engage with our services.
Information We Collect
We collect the following types of information:
- Personal Information: When you request services, a quote, or contact us, we collect details such as your name, email address, phone number, and any business-related information you provide.
- Usage Data: We automatically collect information about how you interact with our website, such as your IP address, browser type, and activity logs.
How We Use Your Information
We use your information for the following purposes:
- To provide and manage our services, including quotes, maintenance, and repair services.
- To improve our website, services, and overall customer experience.
- To communicate with you regarding your requests, inquiries, or other service-related matters.
Data Protection
We are committed to protecting your personal data. We will not sell, rent, or share your phone number or personal information to third parties for marketing purposes. While we may share your data with third parties as necessary to fulfill business operations (such as service requests), selling consumer data to third parties is strictly prohibited. Any attempt to share consumer data for marketing or other unauthorized purposes will result in immediate campaign rejection.
We implement reasonable security measures to protect your personal data. However, please understand that no system can be entirely secure, and we cannot guarantee the absolute security of your information.
Opt-Out Instructions
As part of our commitment to respecting your preferences, you have the right to opt out of any messaging campaigns or communications. To opt out, simply reply to any message with the word “STOP,” or contact us directly at [email protected]. You may also follow the opt-out instructions included in the communication you received.
Once you opt out, we will immediately stop sending you further communications related to marketing or campaigns, unless you re-consent to receive them.
Sharing Your Information
We do not sell or rent your personal information to third parties. We may share your data with third parties only when necessary to fulfill your service requests (such as with service providers or contractors). We may also share your information as required by law or to comply with legal obligations. In no case will your personal data be sold or used for third-party marketing purposes.
Cookies
Our website may use cookies to enhance your browsing experience. Cookies are small files placed on your device that help us remember your preferences and improve your user experience. You can manage or disable cookies through your browser settings at any time.
Your Rights
You have the right to:
- Request access to the personal information we hold about you.
- Request corrections to any inaccurate or incomplete information.
- Request the deletion of your personal information, subject to certain legal and contractual obligations.
If you wish to exercise any of these rights or have concerns about your data, please contact us at:
Email: [email protected]
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and the effective date will be updated accordingly.
Opt-In to Receive Service Updates and Offers from Survoy’s Superior Service LLC!
By opting in, you are agreeing to receive important service updates, appointment reminders, and special offers via text message and email from Survoy’s Superior Service LLC. Your participation ensures you stay informed about your service and promotions tailored to your needs.
Program Details:
- Brand Name: Survoy’s Superior Service LLC
- Types of Messages You Will Receive:
- Appointment Reminders – Updates about your scheduled service appointments.
- Informational Messages – Service status updates and follow-up information.
- Marketing Offers – Special promotions, discounts, and marketing materials about our services.
About Messages:
Messages Frequency:
Message frequency may vary based on the services you request. Typically, you can expect two messages per appointment (reminder and service updates). You may also receive occasional promotional offers, depending on your consent.
Message & Data Rates May Apply:
Message and data rates may apply according to your mobile carrier and plan. Please check with your carrier for applicable charges.
Help Information:
For assistance, text HELP to 216-265-8799 or email us at [email protected].
Opt-Out/Stop Information:
To stop receiving messages, text STOP to 216-265-8799. You can opt-out of receiving further notifications at any time.
Privacy and Terms:
By opting in, you also acknowledge that you’ve read and agree to our Privacy Policy and Terms & Conditions. These documents outline how we collect, use, and protect your data.
Phone Number Originating the Messages:
Our service messages will come from 216-265-8799.
Opt-in Today!
To receive these helpful updates and offers, text YES to 216-265-8799 or visit our website at survoysrefrigeration.com.
Important Notes:
- Prior Consent Required: By participating, you acknowledge that you are providing your consent to receive communications from Survoy’s Superior Service LLC.
- Website Opt-In: If you’re signing up via our website, you’ll be prompted to opt-in with your phone number. A disclaimer about SMS opt-in will be included on the form.
- Donations (if applicable): If donations are a part of the campaign, the CTA will specify how donations are handled.