Survoy's Frequently Asked Questions

Frequently Asked Questions

My heating or air conditioning doesn't seem to be working. Is there any way I can
avoid the cost of a service call?

Yes, there are several things you can do. We find that a number of our services calls are unnecessary.

● Check to see that your thermostat is turned on and the setting adjusted to call for heat or air.

● Check to see if a breaker is tripped. If so, reset it and allow one half hour before calling for service.

● Also you can sign up for one of our economical preventative maintenance programs.

If I need a service call is there anything I should do before the technician arrives?

Yes. Taking the following steps before our service technician arrives will help get your system up and running more quickly.

● Check to see if your coils are iced up. If so de-ice them before the service technician arrives.

● Make sure you have the make, model and serial number of your equipment available.

Do you do custom jobs?

Yes! We specialize in custom installations. Our design team will bring your vision to life.

My kitchen is unorganized and inefficient. I know it’s costing me turns. Can you help?

Yes. Our experienced designers and fabricators can help you streamline your kitchen layout area with custom stainless shelving, enclosures and food prep areas.

Do I need a building permit?

Some jobs do require a building permit. Survoy’s handle all permits and fees required by local municipalities and the state of Ohio.

Do you do warranty work.

Yes. We are a factory authorized service agent for all makes and models including the following manufacturers. Copeland • Manitowoc • TRUE • Carrier • Heatcraft • Emerson Climate Technologies • Leer • Trane • Amana • Kolpak • Beverage Air • Bryant • Continental • Delfield • Hoshizaki • Hussman • Lennox • MasterBilt • McCall • Perlick • Randell • Rheem • Sani-Serve • Scotsman • Silver King • Traulsen • Victory • York...and more!

Do you have weekend service hours?

Yes. Our expert technicians are available 24 hours per day, every day of the week.

Heating, air conditioning and food storage are critical to my business and down time can mean added expense and lost revenue. Are your technicians qualified to work on my equipment.

Absolutely. Not only are all of our technicians are factory trained, they receive additional training throughout the year on new models as they are released.

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